Delivery area
Orders are shipped to serviceable addresses within New Zealand. Regional availability may vary by courier coverage.
Shipping Policy
Dispatch and delivery times
Orders are generally dispatched within 1 to 3 business days. Typical delivery time is 2 to 7 business days depending on destination and courier schedules.
Shipping costs
Shipping fees are shown during order confirmation or enquiry follow-up. Any additional handling fees will be communicated before final payment.
Missed or delayed delivery
If your parcel is delayed, contact us at ask@grizelondhep.world with your order details so we can coordinate tracking and support.
Damaged parcels
If a package arrives visibly damaged, keep the packaging and notify our team promptly so we can assess next steps under applicable consumer rights in New Zealand.